Shipping policy

Thank you for shopping at SonadiaMusic! We are committed to providing you with the best shopping experience possible. Please read the following Shipping Policy to understand how your order will be processed and delivered.

1. Processing Time:

  • Orders are typically processed within 1-3 business days after payment confirmation.
  • During peak seasons or sales events, processing times may be slightly longer. We appreciate your patience during these times.

2. Shipping Methods:

  • We offer standard shipping for all orders.
  • Shipping carriers may vary depending on your location and the size/weight of your order.
  • Expedited shipping options may be available at an additional cost, which will be displayed during the checkout process.

3. Shipping Rates:

  • Shipping rates are calculated based on the weight and destination of your order.
  • Free shipping may be available for orders exceeding a certain amount. Check our website for current promotions and offers.

4. Estimated Delivery Time:

  • Delivery times vary depending on your location and the shipping method chosen.
  • Estimated delivery times are provided during the checkout process.
  • Please note that unforeseen circumstances such as weather delays or customs clearance may affect delivery times

5. Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.
  • You can track your order using the provided tracking number on our website or the carrier's website.

6. Shipping Address:

  • Please ensure that the shipping address provided during checkout is accurate and complete.
  • We are not responsible for orders shipped to incorrect addresses provided by the customer.

7. Shipping Inquiries:

  • If you have any questions or concerns regarding your order's shipping status, please contact us at sonadiaonline@gmail.com.
  • Our customer service team will be happy to assist you with any shipping-related inquiries.

8. Lost or Damaged Packages:

  • In the rare event that your package is lost or damaged during transit, please contact us immediately.
  • We will work with the shipping carrier to resolve the issue and ensure that you receive your order as soon as possible.

10. Returns Due to Shipping Issues:

  • If your order is returned to us due to an incorrect address or delivery failure, we will contact you to arrange for re-shipment.
  • Additional shipping charges may apply for re-shipment.
  • Refunds for shipping fees are not provided for returned orders unless it's due to an error on our part.

11. Shipping Policy Updates:

  • We reserve the right to update or modify this Shipping Policy at any time without prior notice.
  • Any changes to our Shipping Policy will be posted on our website.

By placing an order with SonadiaMusic, you agree to abide by the terms and conditions outlined in this Shipping Policy. If you have any questions or concerns, please don't hesitate to contact us at sonadiaonline@gmail.com.