Refund policy

Thank you for shopping at SonadiaMusic. We appreciate your business and want to ensure your satisfaction with every purchase you make from our online store.

Returns

If for any reason you are not completely satisfied with your purchase, you may return the item(s) within 30 days of delivery for a full refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

To initiate a return, please contact us at sonadiaonline@gmail.com with your order number and details of the item(s) you wish to return. Our customer service team will provide you with instructions on how to proceed with the return process.

Please note that the customer is responsible for the cost of return shipping unless the item received is defective or damaged upon arrival. In such cases, we will cover the return shipping costs.

Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer's policies.

Refunds

Refunds are issued for the full purchase price of the item(s) returned, excluding any shipping charges. If you received free shipping on your order and choose to return the item(s), the cost of shipping will be deducted from your refund.

Exchanges

If you would like to exchange an item for a different size, color, or style, please contact us at sonadiaonline@gmail.com to initiate the exchange process. Exchanges are subject to availability, and the customer is responsible for any price differences between the exchanged items.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at sonadiaonline@gmail.com with photos of the damage or defect. We will work with you to arrange for a replacement or refund as quickly as possible, at no additional cost to you.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us at sonadiaonline@gmail.com. Our customer service team is here to assist you and ensure that you have a positive shopping experience with SonadiaMusic.

Thank you for shopping with us!